People Operations Sr Coordinator (Benefits team)

Overview

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

• Act as the single point of contact for all stakeholders for France and Switzerland in benefits administration process, including Employee Services teams, HRBPs, TR teams, employees and external vendors
• Owning the process execution and quality assurance of the processes while delivering services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement
• Support Benefits Administration Capability Lead in driving standardization and quality as well as consistent application of agreed procedures
• Manage and support with complex or sensitive cases and act as escalation point for their markets
• Perform control activities, reconciliations, peer reviews and quality checks for their market
• Identify operational gaps and contribute to delivery of Lean process improvement initiatives

Responsibilities

• Act as SME for assigned process (e.g. pensions, myflex activities, health & life insurance activities, benefits platforms administration) for France & Switzerland and build operational knowledge transfer across the team

• Identify and implement service delivery improvement opportunities leveraging lean and other methodologies and lead on the delivery of assigned continuous process improvement projects within capability

• Perform monthly update on enrolments and deletions as required on relevant benefits platforms

• Manage complex, high-risk, or sensitive cases regarding benefits administration within their market

• Execute local Benefits systems transactions and support the team with issues and escalations

• Assist employees in case of any payment issues and in reimbursement policies

• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements

• Partner with team to execute plans to improve customer satisfaction with a focus on processes

• Represent technical, functional and customer perspective when taking decisions regarding system integrations between EC and internal benefits platforms & external vendor platforms in full compliance with relevant legal, company and process requirements

• Assist with the implementation of yearly, quarterly or monthly benefits campaigns and file reports that are required

• Identify and flag inefficiencies, recurring issues, or improvement opportunities; support the implementation of Lean-based solutions at team level

• Maintain up-to-date team-level process documentation and support the governance of localised variations

• Ensure that the invoicing and PO management of benefits payments are maintained correctly in a timely manner

• Identify opportunities to streamline and improve benefits admin processes

• Ensure adherence to internal policies and external legal requirements

• Contribute to audits and compliance reviews as needed

Qualifications

• At least three years of experience in the area of Benefits Administration or HR Operations

• Experience of working with HR systems

• Very good knowledge of HR and Benefits processes

• University degree

• Practical knowledge of SLAs and workload management

• Strong communication and coordination skills to work with employees, managers, HRBPs and external vendors

• Handling sensitive employee and candidate information with discretion

• Fluent in English and French

Compensation and Benefits:

• The expected starting compensation range for this position is 74 900 PLN annually (gross).

• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.

• This role is eligible for an annual bonus, based on performance and eligibility.

• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility.

The ‘Internal Reporting Procedure’ for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab.”