Internal Communications Specialist (Incident Communications)
About the job
The Incident Communications Management (ICM) team provides 24/7 support to business units across Navy Federal’s enterprise during critical system and service disruptions, ensuring stakeholders receive timely, clear, consistent, and decision relevant information. The Incident Communications Manager serves as the central communications authority for high impact incidents, acting as the liaison between business stakeholders (including non technical teams) and ETS. The role governs the incident communications approach, including message content, timing, formatting, and delivery channels, and is accountable for how information is curated, coordinated, and communicated throughout the incident lifecycle.
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