Customer Service Representative

Description
Job Description -Customer Service Representative

Reports to: Rental Manager
Primary Purpose:
To greet our customers, generate sales and rental revenue by providing a consultative sales approach with both walk in and call in customers. Provide outstanding customer service.

Essential Functions:

• Act as the front line customer service provider and “first impression officer” by warmly greeting the customer whether by phone or walk-in.

• Writes contracts , process reservations, and assigns equipment

• Quotes rental rates during the phone conversation (one call resolution).

• Product expert and consultant to the customers

• Handles small equipment sales for walk-in customers.

• Ensure that your store looks amazing by organizing the show room, providing ideas to improve the customer experience in the store or on location

• Establish and maintain a professional relationship with all customers(External and Internal)

• Accountable for managing the equipment rental guidelines and policies.

• The ability and internal desire to learn and pursue self-improvement

• Support and act as liaison to the outside sales force.

• The ability to work independently in a fast-paced environment.

• Performs other duties as assigned.

Skills:

• Exceptional phone skills, customer service skills and common sense.

• The ability to calculate figures; such as discounts, interest, and percentages.

• Excel in a fast paced, highly urgent environment

• Ability to think on your feet, and natural inclination to go the extra mile to help the customer

• The ability to close the sale.

• Accumatica or other ERP system knowledge a plus

Experience/Education:

• High School Diploma or equivalent.

• 2 – 5 years’ experience as a rental coordinator or counter person preferably in the equipment rental industry.

• Highly competent computer and keyboarding skills (Microsoft Office)

• The desire to learn new equipment and do on-line learning.

• Strong verbal communication skills.

• Prior experience of working with a variety of construction equipment a plus.

• Verifiable references and a work history

Physical Demands:

• While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.

• The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.