Customer Service Representative

Imperial Brady has a Customer Service Representative role available in Columbus, GA! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service Representative will interact with customers and sales representatives via phone call and email, process orders, and provide information in response to customers’ inquiries. Employees are responsible for entering and processing customer orders efficiently and accurately. Team members will receive orders in a variety of formats (telephone, fax, email, data import) and enter and process those into our software system.

The schedule for this position is on-site, Monday through Friday, from 8:00 am until 5:00 pm.

You will:

Answer phones in a polite, professional, and courteous manner

Use data entry skills to accurately enter order information into computer

Contact Sales Reps to clarify order requests

Review previous order history to clarify ambiguity of order requests

Verify data by comparing it to source documents

Perform quality control and notify appropriate party if an order issue arises

Generate Order Acknowledgments

Address potential problems in processing

Re-distribute requests to different departments

Develop understanding of Imperial Brady products and commonly used acronyms

Meet production and accuracy standards

Other duties as assigned

You have:

High school diploma, GED, or equivalent

Customer service experience

Proficiency in MS Office and familiarity with using other software

Data entry experience

Excellent communication skills

An eager attitude to help others