BERT OGDEN CADILLAC EDINBURG MOBILE SERVICE TECHNICIAN

Description

SUMMARY
The Mobile Service Technician will drive a dealer-provided service vehicle to customers’ homes or workplaces to perform maintenance and light repairs on-site.

ESSENTIAL DUTIES

• Travel to scheduled appointments within a 25-to-50-mile radius

• Perform mobile services, such as changing oil, filters, batteries, brakes, tires/ rotations, wipers, fluid exchanges, inspections, bulb replacements, diagnostic scans, software reset, and updates (as applicable)

• Verify concerns, diagnose, and recommend safe transparent repairs with photo/video

• Close out work using a tablet-based workflow (estimates, approvals, parts usage, notes, photos)

• Maintain van inventory as needed

• Request parts and restock the van as needed

• Follows spill prevention and environmental procedures

• Keep a clean safe mobile workspace

• Deliver 5-star customer experiences with clear communication, professional appearances, and a tidy job site

• Track and meet KPI’s by arriving on time, first time fixed rate, quality/comeback rate, CSI, and upsell attachments

• Support occasional special events and fleet days. Collaborate with service and parts teams

• Follow technician procedures and processes aligned with Bert Ogden policies

• Other duties as assigned

QUALIFICATIONS

• Ability to read and comprehend instructions and information

• Strong skills in maintenance, light mechanical (breaks, batteries, tires, filters, fluids) and basic diagnostics

• Excellent customer service communication

• Bilingual in English and Spanish preferred

• General mechanical skills

• Manual Dexterity

• Good judgment

Requirements

EDUCATION and/or EXPERIENCE

• High School Diploma or the equivalent

• ASE certification preferred

• 2+ years professional automotive service experience preferred

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

• Ability to lift up to 50 pounds

• Ability to stand for extended periods and perform physically demanding tasks, including bending, stooping, and reaching

• Ability to work in varying environmental conditions, including exposure to heat, cold, noise, and chemicals

• Occasional lifting, standing, crawling, reaching, use of stairs

• Occasional attendance at social gatherings

• Ability to travel

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Texas Driver's License

• Maintain a clean driving record

OTHER REQUIREMENTS

• Pass Background Check

• Pass Drug Test

• 21 Years-Old or Older

EMPLOYMENT BENEFITS INCLUDE:

• Paid Vacation and Holidays

• 401(K)

• Vision Insurance

• Dental Insurance

• Medical Insurance