Service and Parts Counter Clerk

Position Specifics:
Department:  Service
Reports to:    Service Manager or Service Location Manager
Supervises:    None

Purpose:
Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department

• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they a closed and invoiced

• Maintains the service library with current information (for example, files, bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

• Maintains Service Department filing and records

• Updates customer profiles using equipment, hours, or other information from the customer work orders

• Maintains accessories and supplies and prepares replacement orders

• May prepare Service Technician efficiency reports

• May process warranty and/or product improvement claims including the computation of charges, submission, and follow up

Experience, Education, Skills and Knowledge:

• Basic knowledge of accounting practices

• Ability to use and understand desktop load applications such as Microsoft Office and internet functions

• Knowledge of office procedures

• General understanding of mechanical/technical terms is preferred

• High School Diploma or equivalent work experience