Customer Service Representative

Position: Customer Service Specialist

📍 Houston, TX (Onsite)🕒 Monday–Friday | 7:30am–4:00pm | Full-Time

Looking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company?

West Shore Home is hiring a Customer Service Specialist to support our Houston branch. In this role, you’ll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.

This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.

What You’ll Do

Handle inbound and outbound customer calls

Assist customers with post-installation service requests

Schedule service appointments and coordinate necessary follow-up

Order replacement parts through manufacturers when needed

Communicate schedule updates and service timelines to customers

Escalate urgent customer concerns to branch leadership when appropriate

What We’re Looking For

Strong communication and customer service skills

Ability to work independently and stay organized

Positive, solution-oriented mindset

Comfortable managing multiple tasks in a fast-paced environment

Previous customer service experience preferred

Compensation & Benefits

$20–$24/hour

Paid training

Medical, Dental, and Vision insurance

401(k) with company match

PTO and paid holidays

Employee discounts and referral program

Career growth opportunities

About West Shore Home

West Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.

We’re committed to creating a supportive culture where employees can grow, succeed, and make an impact.

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