DSO Customer Service & Account Specialist

Dental Service Organization (DSO)/ Emerging DSO Specialist

Location: Brea, CA

Pay: $25.00 per hour

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Work arrangement: Hybrid on Fridays

About the role

We’re looking for a friendly, detail-oriented DSO / Emerging DSO Specialist to support customers and sales teams. You’ll help customers with product questions and orders, set up and maintain accounts, and coordinate with dental service organizations and purchasing vendors.

What you’ll do

• Help customers with product questions and website navigation by phone and email.

• Review and enter orders accurately, following company policies.

• Check for unusual orders, duplicate accounts, new customers, and promotion issues before orders ship.

• Answer customer calls and respond to questions professionally.

• Process returns and Return Material Authorizations (RMAs).

• Set up and maintain DSO accounts and onboard new organizations.

• Coordinate account setup with vendors such as Dentira, Coupa, and Method.

• Share information about new customers and large orders with the appropriate sales representatives.

• Send complex product questions to Technical Services, Technical Sales, or other teams.

• Learn about company products, new products, and competitor offerings.

• Follow company procedures for customer service, account maintenance, and returns.

• Work with IT to review and test online ordering systems and updates.

• Help improve customer service processes and work with Sales, Technical Services, IT, and other teams.

What you’ll need

• High school diploma or GED; an associate degree is preferred.

• At least 5 years of corporate customer service or inside sales experience. Retail experience does not count toward this requirement.

• Experience providing customers with product-specific technical support.

• Experience with SAP and Microsoft Office.

• Strong verbal and written communication skills.

• Good organization, attention to detail, and follow-up.

• Ability to manage multiple tasks in a fast-paced environment.

• A professional, friendly, and customer-focused approach.

• Ability to work independently with minimal supervision.

• Ability to explain technical information clearly.

• Strong problem-solving skills and a sense of urgency.

Interested? Apply today! We’d love to hear from candidates with corporate customer service or inside sales experience who enjoy helping customers, setting up accounts, and solving problems.

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