Auto Service Advisor

Description
About Kunes Auto Group:
Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first!

Job Summary:
Kunes Auto Group is seeking a skilled and customer-oriented Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You’ll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.

Key Responsibilities:

• Greet customers warmly, assess their vehicle concerns, and record their needs.

• Recommend maintenance and repair services based on manufacturer specifications and vehicle history.

• Prepare detailed repair orders, including labor and parts estimates, for customer approval.

• Communicate with customers about inspection results and recommend necessary corrective actions.

• Provide updates on repair progress, explain costs, and secure customer authorization for additional work.

• Advise customers on vehicle care, preventative maintenance, and available services.

• Schedule service appointments, ensuring a seamless and efficient process.

• Maintain high customer satisfaction standards by addressing concerns promptly.

• Coordinate with technicians and ensure vehicles are serviced within the promised timeframe.

• Implement quality control processes to minimize errors and ensure customer satisfaction.

Requirements
Qualifications:

• 1+ years of Service Advising OR Service Technician experience in a dealership or service center is required.

• Strong communication and organizational skills with attention to detail.

• Knowledge of vehicle maintenance and repair processes is a plus.

• Technically savvy, easily able to learn software systems required.

• Valid driver’s license and clean driving record.

Compensation:

• $50,000.00 - $85,000.00 + depending on experience

What We Offer:

• Comprehensive benefits package, including health, dental, and vision insurance.

• 401(k) retirement plan.

• Paid time off and holiday pay.

• Employee discounts on vehicles, parts, and services.

• Ongoing training and development opportunities.

• A supportive, team-oriented work environment with room for career growth.

• Daily Pay Program

Join the Kunes Auto Group Family! If you’re passionate about providing exceptional customer service and thrive in a fast-paced environment, we’d love to hear from you. Apply today to become part of the Kunes Auto Group team and start your journey toward a rewarding automotive career!

Kunes Auto Group is an Equal Opportunity Employer.