Food & Beverage Admin

Overview

The Food & Beverage Administrative Coordinator helps ensure the smooth day-to-day operations of the Restaurant, Banquets, Bar, Pool, and In-Room Dining. This position provides essential administrative support to the Food & Beverage leadership team, helping keep operations organized and efficient while contributing to a welcoming, relaxed island-style experience for both guests and Team Members.

Salary $23.00- $24.00 per hour

Responsibilities

Duties and Responsibilities:

• A warm personality, attentive, and presentable.

• Committed to delivering high levels of customer service.

• Responds courteously and efficiently to queries and problems from guests, and all staff.

• Collect & input weekly schedule information for department schedules including PTO tracking.

• Establish and maintain department files; maintain up-to-date filing system.

• Update Tommy Bahama training book monthly to ensure correct training documents.

• Maintain and communicate Outlook calendar information for Director of F&B, Executive Chef, and Director of Banquets positions.

• Partner with Marketing to coordinate and maintain all F&B operational signage, menu postings, manage web presence information (review sites, social media, etc.), and compliance with brand standards.

• Assist with any banquet & catering and REO’s projects as directed by managers, including billing reconciliation and processing as needed.

• Administrative assistance for F&B managers including PS paperwork, departmental communication (CT Connect, Memos, etc.), creation and maintenance of departmental SOP’s, business reporting, and other needs as appropriate.

• Collect & input weekly schedule information for department schedules including PTO tracking.

• Establish and maintain department files; maintain up-to-date filing system.

• Update Tommy Bahama training book monthly to ensure correct training documents.

• Maintain and communicate Outlook calendar information for Director of F&B, Executive Chef, and Director of Banquets positions.

• Partner with Marketing to coordinate and maintain all F&B operational signage, menu postings, manage web presence information (review sites, social media, etc.), and compliance with brand standards.

• Assist with any banquet & catering and REO’s projects as directed by managers, including billing reconciliation and processing as needed.

• Administrative assistance for F&B managers including HR paperwork, departmental communication (CT Connect, Memos, etc.), creation and maintenance of departmental SOP’s, business reporting, and other needs as appropriate.

Departmental Support:

• Schedule Quarterly EcoSure/Inspection walk-throughs & Brand Standard Audits

• Organize and maintain online services (Open Table, On Demand, etc.)

• Information updates (hours of operations, booking times, etc.)

• Reservation reporting

• Maintain, and report for Social Media issues (coordinate with managers)

• Report feedback issues (coordinate with managers)

• Respond to guest check and folio inquiries (InfoGenesis)

• Enter and track all departmental work orders & needs (ALICE, etc.)

• Upkeep for F&B CT Connect news feeds & postings (schedules, events, etc.)

• Maintain, audit, and support for InfoGenesis (buttons, programming, reports)

• Maintain and upkeep for departmental SOC’s and forms

• Track Food handlers and RBS compliance monthly

• Update Tommy Bahama training Guide monthly, including food and beverage options as well as steps of service .

• Uniform inventory monthly

• Any other duties or tasks assigned associated with the position

Qualifications

• Excellent communication and listening skills.

• Ability to work under pressure.

• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.

• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.

• Must be flexible in working hours, including weekends, evenings and holidays.

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