Technician, Fiber Installation & Repair I

• Application Deadline: 10/30/2026 or until the position is filled.

• General Summary
The Fiber Installation & Repair Technician is the face of Rise Internet, serving as the front-line representative and a key member of our service-oriented team. Responsibilities include completing fiber and fixed wireless installs, disconnects, reconnects, add-ons, changes, and troubleshooting telephone and high-speed Internet services at customer locations, which may include climbing ladders and working on rooftops.
Essential Duties/Responsibilities

• Works outside or inside customer’s home or business to complete installations and repairs.

• Troubleshoots by attempting to identify and remedy sources of internet, video, and telephone service or customer-perceived problems.

• Prepares for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle as needed.

• Maintains company truck and other equipment per service requirements and safety guidelines.

• Drives company truck between office and/or home, warehouse, and work sites in a safe and courteous manner, and in accordance with all laws and company policies.

• Communicates with Dispatch and monitors provided software throughout the day for information regarding changes to work schedule and for information about current installation.

• Interacts with customers in a professional, courteous manner, including when responding to escalations and repeat customer concerns.

• Completes basic performance testing and setup of installed services, including PC, Local Area Network, and/or functionality of Voice over Internet Protocol telephone equipment.

• Educates customers on the features and functionality of installed products.

• Promotes Rise Broadband services to generate new accounts, service upgrades or additional services by explaining the advantages of additional products and services.

• Explains waivers, agreements, and customer release forms.

• May regularly climb ladders and work on rooftops while performing installations and repairs.

• Cleans work area upon completion of job.

• Participates in team meetings as scheduled.

• Applies knowledge and skills acquired through training to relevant aspects of work activities.

• Completes paperwork accurately and reports and records work order status updates as required through various methods or media.

• Regular, consistent, and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operations demands, as needed.

• Follows all Company standard procedures, policies, and safety practices in the course of performing work activities.

• Performs other duties as assigned.

Job Requirements

• High School diploma or GED equivalent preferred; post-high school education a plus

• Minimum 18 years of age

• Valid state driver’s license and acceptable driving record in accordance with Company’s Motor Vehicle Policy

• Fusion Splicing

• Terminating Anaerobic, LC, ST, and SC Connectors

• Testing OTDR, Power Meters

• Troubleshooting damaged fiber and fiber equipment

• Splice Closures Prep

• Excellent customer service, time management, and decision-making skills

• Working knowledge of PC and MS Office products

• Bilingual in English/Spanish is a plus

• Self-motivated: ability to work independently with limited supervision to complete tasks, respond to department requests, collaborate with others to utilize resources, and apply knowledge to identify quality solutions

• Ability to interact and communicate appropriate information to customers and team members in a professional manner

• Must have a positive attitude and work well in a team setting.

• Ability to effectively maintain professional appearance and demeanor in a variety of work environments

• Ability to read and interpret technical information, such as repair manuals, parts books, etc.

• Basic understanding of electronics and connectivity concepts

• Ability to work required shifts and overtime (as necessary)

• Ability to travel and provide service in assigned geography

• 2 years of telecom/fiber experience.

Working Conditions

• Employee is constantly required to stand, walk, use hands to handle or feel objects, tools, or controls, and reach with hands and arms. Must be able to frequently climb a ladder and work in an elevated position. On a constant basis, must safely lift, carry, and maneuver heavy or awkward objects 100 pounds or more, with or without assistance. Specific vision abilities required include close-up, distance, peripheral vision, depth perception, and the ability to adjust focus. Full spectrum color vision required.

• Must be able to work safely in a field or office environment. Must be adept at working in adverse weather conditions.

• Daily travel within the Company’s geographical footprint is required.

Disclaimer
This job description is not meant to be an all-inclusive statement of every duty and responsibility that will ever be required of an employee in this position; however, the employee will be held responsible for all duties assigned.
Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits