Operations Manager, Front Desk

Royalton New York

The Operations Manager is accountable for assisting the hotel achieve and exceed results in financial metrics, guest-satisfaction, and team-member engagement. This person will provide support to the hotel and will be involved with varying operational roles in the hotel and assist where needed.

Responsibilities:

Support all aspects of the hotel as requested by the General Manager

Lead hotel team in the development and implementation of individual hotel performance strategies

Ensure implementation of service and standard initiatives with the objective of meeting or exceeding guest expectations

Strive to continually improve our guest and team members satisfaction and maximize financial performance for the hotel

Achieve budgeted revenues, market share performance growth, monitor and control food, beverage, and labor costs, and maximize profitability within all areas of the hotel

Interview, hire, train, and onboard new hires in the hotel and develop specific processes to ensure overall success

Other duties as assigned by the General Manager

Requirements:

2+ years of experience as a department manager, or Assistant General Manager in select service hotels

Excellent time management, organizational and problem-solving skills

Strong communication skills and customer service experience

An aptitude for self-motivation

Brand experience is preferred

A can-do attitude and a hands-on approach

Strong computer skills