BERT OGDEN FIESTA CHEVROLET SERVICE ADVISOR

Description
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

ESSENTIAL DUTIES

• Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention

• Return missed phone calls, emails, from customers

• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

• Accurately record issues and data into Dealer Management System. Attention to detail critical

• Conduct Transactions w/ system; walk customer through correction and provide summary

• Communicate estimated completion time, regular updates and follow through on each customer vehicle

• Coordinate the detail of every vehicle prior to delivery

• Coordinate the delivery time or pick up with each customer

• Follow up with Customer on services provided; ensure they are satisfied with the work performed

• Performs other duties as requested .

Requirements

• Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment

• Ability to follow oral and written instructions with attention to detail

• Willingness to learn new and innovative automotive technologies

• Effectively handle multiple priorities, organize workload, and meet deadlines

• Work in a team-based environment and achieve common goal

• Dealer Management System(s), Outlook, and MS Office

• Excellent oral and written communication skills.

OTHER JOB REQUIREMENTS

• Must have and maintain a valid TEXAS driver’s license and an acceptable and safe driving record.

• Must be 21 years old or older.

• Must be able to pass a drug test (hair follicle) screening.

• Must be able to pass a background screening check.

EMPLOYMENT BENEFITS INCLUDE:

• Paid Vacation and Holidays

• 401(K)

• Vision Insurance

• Dental Insurance

• Medical Insurance

BERT OGDEN IS AN EQUAL OPPORTUNITY EMPLOYER