KOHLER Fulfillment Center Manager

Do you have a strong work ethic and a high standard of integrity? Are you decisive and safety-conscious? Are you a natural leader who enjoys coaching and developing a team of enthusiastic professionals? If so, we’d like you to join our team as a Fulfillment Center Manager.

About the Role:

You will:

Manage and hire a team of fulfillment center teammates.

Set clear performance expectations and goals for teammates and conduct regular performance evaluations to assess progress and provide feedback and development.

Manage, schedule, and train staff to ensure safe and efficient operation of all fulfillment center functions.

Oversee the end-to-end order fulfillment process to ensure timely and accurate delivery of products to internal and external showrooms.

Monitor inventory levels to ensure sufficient stock for order fulfillment. Implement inventory controls to minimize discrepancies and losses.

Manage the purchasing and procurement of stock.

Schedule outbound deliveries via freight carriers.

Develop strategies and goals for the fulfillment center, such as process improvements, and cost-saving initiatives.

Analyze key performance indicators (KPIs) and operational metrics to assess fulfillment center performance, identify trends, and make data-driven decisions.

Lead continuous improvement efforts to optimize processes, streamline workflows, and enhance operational efficiency.

Communicate effectively with suppliers, vendors, profit centers and showrooms to ensure smooth operations and timely deliveries.

Oversee online ordering and fulfillment process.

Identify potential risks and implement risk mitigation strategies to protect assets, minimize liability, and ensure business continuity.

Ensure that merchandise is received and stored in an efficient and economical manner and maintain required records in conformance with company policy.

Supervise the proper routing, loading, and preparation of orders for shipment and delivery in accordance with customer instructions.

Review and maintain appropriate DOT records and physical examination certificates for drivers and ensure current training certification for forklift/material handling equipment operators.

Supervise and schedule the maintenance of all company delivery vehicles and material handling equipment in use in the warehouse.

Maintain the safety of warehouse operations and teammates in compliance with the company’s Safety Standards, OSHA and any other applicable regulations.

Maintain the security of warehouse and grounds to protect the Profit Center’s assets.

Resolve all delivery complaints and receiving disputes quickly and effectively.

Perform all job functions in accordance with the company’s Safety Standards.

Successfully complete required safety and compliance training programs as assigned.

Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

5+ years of purchasing and order fulfillment experience

1+ year of leadership experience

Knowledge of products sold at the Profit Center preferred

Our ideal candidate will also:

Demonstrate excellent leadership and communication skills, with the ability to effectively manage and motivate a team.

Have experience in warehouse management or a similar role, with a strong understanding of warehouse operations and inventory management.

Have experience working with vendors on purchasing and inventory management.

Be able to operate a forklift and other material handling equipment in use at the Profit Center.

Possess a comprehensive knowledge of and be able to apply and enforce OSHA, DOT, and other warehouse and material handling safety regulations.

Be able to build and maintain positive working relationships with customers, vendors and co-workers.

Remain calm and function effectively in stressful, unexpected, and/or emergency situations.

Be able to quickly develop comprehensive knowledge of products sold at the Profit Center.

Be able to learn and operate the computer-related systems used for sales and warehouse operations.

Be able to learn Microsoft Office Outlook to communicate via email.

Read, write, speak, and understand English.

Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.