Customer Service Rep(08785) - 2317 W University Dr

We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.

• Respond to customer inquiries via phone, email, and in-person interactions

• Address and resolve customer complaints in a timely and professional manner

• Process orders, refunds, and exchanges accurately

• Maintain up-to-date knowledge of products, services, and company policies

• Collaborate with other departments to ensure customer satisfaction

• Document customer interactions and update customer records in our system

• Identify and escalate complex issues to appropriate team members when necessary

• Contribute to a positive team environment and support colleagues as needed

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficiency in customer service software and basic computer skills

• Ability to multitask and prioritize in a fast-paced environment

• Patient and empathetic approach to customer interactions

• High school diploma or equivalent

• Previous customer service experience preferred

• Ability to work on-site at our Denton location (2317 W University Dr)

WORK CONDITIONS

Exposure to:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks

• In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas

• Extreme weather conditions including ​
• ​ temperatures ranging from 0 degrees up to 110 degrees outside

• Rain, fog, sleet, snow, ice, wind, dust, and more

• Sudden changes in temperature in work area and while outside

• Fumes from food odors

• Exposure to cornmeal dust

• Cramped quarters including walk-in cooler

• Hot surfaces/tools from oven and hot plates up to 500 degrees or higher

• Sharp edges and moving mechanical parts

SENSING :

• Talking and listening on telephone

• Near and mid-range vision for most in-store tasks

• Depth perception

• Ability to differentiate between hot and cold surfaces.

TEMPERAMENTS :

• The ability to direct activities

• Perform repetitive tasks

• Work alone and with others

• Work adequately under stress

• Meet strict quality control standards

• Work well with others

• Satisfy unhappy customers

• Analyze and compile data

• Make judgments and decisions

• Problem Solving

PHYSICAL REQUIREMENTS

• Standing
• Most tasks are performed from a standing position

• Height of most work surfaces is between 36 and 48 inches

• Walking/Jogging/Running
• For short distances or for short durations

• Sitting
• Paperwork is normally completed in an office at a desk or table

• Lifting
• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

• Cases are usually lifted from floor and stacked onto shelves up to 72” high

• Carrying
• Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves

• Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

• Pushing
• To move trays which are usually placed on dollies

• A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push

• Climbing
• Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

• Stooping/Bending
• Forward bending at the waist is necessary at the pizza assembly station

• Toe room is present, but workers are unable to flex their knees while standing at this station

• Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day

• Forward bending is also present at the front counter and when stocking ingredients

• Crouching/Squatting
• Performed occasionally to stock shelves and to clean low areas

• Reaching
• Reaching is performed continuously; up, down and forward

• Workers reach above 72” occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves

• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes

• Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones

• Hand Tasks
• Eye-hand coordination is essential. Use of hands is continuous during the day

• Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists

• Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter

• Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes

• Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes

• Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel