Documentation Specialist II

To support Navy Federal by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Works under limited supervision. Uses moderate discretion to modify work practices/processes. Serves as subject matter expert for many business functions, systems, policies and/or procedures. Mentors less experienced team members in the art of communication, negotiation, and change management. Lead and assist in leading complex/difficult tasks of moderate latitude and considerable impact.

• Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)

• Collaborate with project team members to ensure alignment with departmental efforts

• Conduct research and preparation of reference material

• Ensure effective management of projects from inception through implementation

• Identify, communicate and resolve technical, tactical and operational project issues and risks

• Interview business owners to determine task objectives, requirements and needs including complex intranet resources

• Maintain documentation library to ensure currency of processes

• Provide training to end user in the use of electronic manuals and reference material

• Review content requirements for initiatives and recommends to business owners processes to be completed in order to achieve their objectives and avoid gaps

• Review proposed policy and procedure changes for technical adequacy, completeness, compliance to regulations

• Administer and Develop eNet content

• Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results

• Ensure clear, concise and effective communication of material

• Interact with various sub-teams to determine user requirements and specifications

• Lead, guide and mentor less experienced staff

• Recommend strategy for communications

• Review intranet content to ensure consistency, accuracy, timeliness, relevance to corporate initiatives and adherence to branding guidelines

• Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization

• Write online reference material, instructions and communications

• Perform other duties as assigned

• Ability to compile, organize and present information clearly and concisely

• Experience in leading projects and/or initiatives of small to medium scope

• Experience in leading, guiding and mentoring others

• Experience in work which displays increasing levels of responsibility and/or authority

• Experience in working with all levels of staff, management, stakeholders, vendors

• Significant experience in composing correspondence that adheres to grammar and Navy Federal writing style and standards

• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals

• Significant experience in researching, compiling, and documenting data, business processes, and workflow

• Significant experience in working and participating in cross-functional, multi-dimensional teams and projects

• Advanced knowledge of PC and web/internet based technologies e.g. HTML, trends/issues, management, editing/authoring tools and development

• Working knowledge of change management principles and practices

• Advanced organizational, planning and time management skills

• Advanced skill capturing and translating processes and requirements into easily understood terms

• Advanced skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations

• Advanced verbal and written communication skills

• Effective database and presentation software skills

• Effective skill exercising initiative and using good judgment to make sound decisions

• Effective skill identifying and analyzing business requirements and recommending solutions

Desired Qualifications

• Associate's Degree in Communication Studies or the equivalent combination of training, education, and experience

• Advanced knowledge of Navy Federal products, services, programs, policies and procedures

• Working knowledge of Microsoft project and project management tools