Field Service Engineer

The Field Service Engineer II is a highly skilled technical professional who operates with significant independence and judgment in delivering advanced field service support. This role serves a member of the international service team as a liaison between customers and the company.  The role provides expert-level installation, diagnostics, training, and problem resolution for complex electromechanical systems. Success in this role requires applying professional discretion, analytical reasoning, and technical expertise to resolve non-routine issues in dynamic customer environments.

 

What you’ll be doing:

• Independently plan, prioritize, and execute complex equipment installations, commissioning, and preventive maintenance at customer sites. 

• Utilize engineering skill and methods to apply advanced diagnostic and troubleshooting in order to resolve electromechanical, electronic, and software-related issues, both onsite and remotely for customers

• Serve as the technical authority during customer engagements, exercising professional judgment to recommend solutions, process improvements, and corrective actions. 

• Design and validate cutting geometries, process parameters, and test methodologies to evaluate machine capability and customer applications. 

• Interpret customer measurement systems and assess alignment with machine performance specifications, recommending adjustments as needed. 

• Deliver comprehensive technical training to customers on machine operation, software functionality, and ancillary equipment. 

• Develop technical documentation, service instructions, and troubleshooting guides to support customers and internal service teams. 

• Collaborate cross-functionally with engineering, manufacturing, and service leadership to resolve complex technical and manufacturing challenges. 

• Provide detailed service reports, recommendations, and findings to internal stakeholders and customers. 

• Support quotation development and service planning by providing technical input related to parts, labor, and service scope. 

• Mentor and provide technical guidance to other Service Engineers as needed. 

• Travel extensively to customer locations and adapt work schedules as required to meet business and customer needs. 

• Perform other professional duties as assigned, consistent with the scope and level of this role.

 

Professional Knowledge, Skills, and Abilities:

• Advanced proficiency in troubleshooting complex electromechanical, electronic, and software-driven systems.

• Strong analytical, diagnostic, and problem-solving capabilities, including the ability to resolve non-standard issues.

• Demonstrated ability to work independently, manage competing priorities, and make sound technical decisions with minimal supervision.

• Working knowledge of precision motion systems, power electronics, networking, and industrial automation.

• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.

• Effective written and verbal communication skills to support customer-facing interactions and cross-functional collaboration.

• Strong organizational skills and the ability to manage multiple service engagements within compressed timelines.

• Proficiency with Microsoft Office tools; experience with CRM systems (e.g., Salesforce) preferred.

 

This is what you’ll need to be successful in this role:

• Bachelor’s degree (BS) in Engineering or a related technical discipline preferred; equivalent experience considered. 

• Minimum of three (3) years of relevant field service, advanced technical support, or machinery service experience. 

• Valid Driver’s License and Passport required.