Customer Service Representative

Description
Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.
Job Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.

• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.

• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.

• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.

• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

• Hourly salary based on experience

• Career Advancement opportunities

• Positive Work Environment

• Recognitions and Rewards

• Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

• Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.

• Position requires you to be available to work in the office at the service center, not remotely

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

• Must have the ability to walk short distances and sit for prolonged periods of time.

• Noise level is moderate in an office environment.

• Must be able to lift up to 15 lbs.

Requirements

• High school diploma or equivalent; AA/BA preferred.

• One (1) – three (3) years of customer service experience, or administrative background preferred.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Attention to detail and accuracy in data entry.

• Ability to work in a fast-paced environment and able to prioritize tasks.

• Patience, empathy, and a customer-centric mindset.

• Ability to work effectively in a team and handle high-stress situations with professionalism.

• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

• strong PO(purchase order) receiving/managing.