Robotics Systems Field Engineer , RIVR

As a Robotics Field Engineer at Amazon RIVR, you will be the critical link between our advanced robotics technology and real-world deployment. You will serve as Tier 2 technical support, acting as the primary interface for other Amazon teams when complex issues arise in the field. This role is designed for a technical problem-solver who excels at Root Cause Analysis (RCA) and enjoys the challenge of debugging hardware and software in live environments. Beyond troubleshooting, you will play a strategic role in our development cycle by providing real-world operational insights to our QA teams, ensuring our test cases reflect the unpredictable nature of the field.

Key job responsibilities
● Serve as the Tier 2 technical escalation point for field operations, interfacing directly with Amazon last-mile teams to resolve complex system issues.
● Perform deep-dive Root Cause Analysis (RCA) on field failures to identify whether issues stem from hardware, software, or environmental factors.
● Execute debugging and perform quick technical fixes to maintain a target ratio of 1 engineer to 5 robots.
● Collaborate with QA Engineers to provide real-world input for the design of full-system test cases, ensuring field edge cases are captured.
● Lead the operational readiness and optimization of RIVR's deployed robots, ensuring seamless integration across diverse sites.
● Develop and maintain technical documentation, troubleshooting guides, and Service & Support SOPs for Field Technicians.
● Act as the technical bridge to Product and Engineering teams, translating field-identified issues and RCA insights into structured requirements for the product roadmap.

About the team
RIVR, an Amazon company, is building Physical AI by deploying autonomous robots for real-world doorstep delivery. Operating daily in diverse urban environments, RIVR's robots continuously learn from and navigate the millions of scenarios encountered during deliveries. By owning the full stack from software to hardware, RIVR is purpose-built for safety, reliability, and the customer from day one.

BASIC QUALIFICATIONS - Experience in automating, deploying, and supporting large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- 2+ years of robotics system components and controls experience
- BA in Engineering (Robotics, Mechanical, Electrical), Computer Science, or a related technical field.
- Proven experience working with ROS2 and robotics frameworks.
- Hands-on experience troubleshooting real robot hardware and complex electromechanical systems.
- Proven ability to navigate complex codebases and robot logs to perform systematic diagnostics on sensors, connectivity, and control systems.

PREFERRED QUALIFICATIONS - Experience with distributed systems at scale
- Prior experience in a Tier 2 or Tier 3 support role within robotics or industrial automation.
- Experience with Amazon operations or similar last-mile delivery ecosystems.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, AUSTIN - 129,200.00 - 174,800.00 USD annually