Service Technician

Service Technician
Position Specifics:
Department: Service
Reports to: Service Manager or Service Location Manager
Supervises: None

Purpose:
Performs basic diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment. May require some direction or guidance from the Service Manager, Service Location Manager, Shop Foreman or senior technicians.

Responsibilities:

• Performs basic diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products

• Participates in Service EDUCATE Training programs required for the development of skills and knowledge

• Maintains current knowledge of John Deere and competitive products

• Maintains condition of vehicles, inventory, tools and equipment

• Maintains a clean work area and performs work in a neat and orderly fashion

• Follows all safety rules and regulations in performing work assignments

• Completes all reports and forms required in conjunction with work assignments

• Accounts for all time on a time card and for all material used in performing assigned duties

Experience, Education, Skills and Knowledge:

• 1+ years of experience performing service repairs

• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures

• Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment

• Ability to use Service Advisor and basic computer functions

• Ability to operate vehicles and equipment used for diagnostic purposes

• Proficient oral and written communication skills

• Ability to lift at least 75 lbs. repeatedly

• Basic Service Technician certification preferred

• High School Diploma or equivalent experience required; Associates degree preferred

• Valid drivers license is required

• Fork lift license preferred