Retail Sales & Customer Solutions Representative for Shentel

Build a Career Where Your Effort Pays Off — $45K–$60K+ Earning Potential

$45,000–$60,000+ target earning potential through base pay, uncapped commission, and performance-based earnings

Paid training, coaching, and ongoing support to help you succeed

Opportunity to represent a well-known internet brand in your local community

Are you energized by connecting with people, solving problems, and seeing your hard work reflected in your paycheck? As a Shentel Retail Sales & Customer Solutions Representative, you’ll help customers choose reliable, internet solutions while building a rewarding sales career with a team that invests in your success.

High performers in this role have the opportunity to earn $60,000+ annually through base salary, uncapped commission, and performance-based earnings.

What You’ll Gain

Base salary + uncapped commission

Paid training with ongoing coaching and team support

Medical, dental, vision, and life insurance

401(k) with company contribution

Paid time off, holidays, and more

There is no cap on earnings — motivated team members have the opportunity to grow their income as they grow their customer base.

About the Opportunity

In this customer-facing role, you’ll engage with customers in the Shentel store and by phone, helping them understand their options and choose services that fit their needs. You’ll serve as a trusted guide, a problem solver, and a brand ambassador for Shentel in the community.

What You’ll Do

Welcome and assist customers through face-to-face interactions in the Shentel store

Provide sales and service support through our inbound customer call queue and make outbound warm calls to potential customers

Ask thoughtful questions, identify customer needs, and recommend Shentel solutions

Build relationships, follow up with customers, and grow your customer base

Use the sales techniques learned through paid training to meet and exceed goals

Process customer payments by credit card and cash

Training & Support from Day One

Paid onboarding and product training

Sales coaching, shadowing, and ongoing support

A collaborative team environment where you can learn, grow, and win together

You won’t be expected to figure it out on your own — we’ll help you build the knowledge, confidence, and sales skills to succeed.

You’ll Thrive Here If You Are

Goal-driven and motivated by performance-based earnings

A strong communicator who builds rapport easily

Resilient, self-motivated, and comfortable working independently

Customer-focused, professional, and excited to represent Shentel in the community

What Success Looks Like

Consistently meeting and exceeding sales targets

Building strong customer relationships through follow-up and service

Working a Monday – Friday, 8:00 a.m.– 5:00 p.m. schedule

Representing Shentel as a trusted brand ambassador in the store and community

Why Shentel

At Shentel, you’ll be part of a well-known brand that helps connect communities with reliable internet. Our service speaks for itself, and our team culture is built around support, accountability, and winning together. Backed by Shentel’s 100+ year history of service and growth, Shentel offers a strong foundation, competitive benefits, and the opportunity to build a meaningful sales career. If you’re ready to grow your income, strengthen your skills, and make an impact in your community, we’d like to meet you.