Hospitality Lead

We are looking for a Hospitality Lead to oversee day-to-day service operations in a fast-moving, high-visibility workplace. This contract position is ideal for someone who combines hands-on leadership with a strong hospitality mindset and can maintain a detail-oriented experience across multiple floors. The role will guide a frontline support team, uphold workplace standards, and work closely with onsite leadership to keep service delivery organized, responsive, and consistent.Responsibilities:• Direct and support a team of eight office services team members, providing day-to-day leadership, coaching, and hands-on assistance as priorities shift.• Monitor service delivery across six to seven floors, ensuring shared spaces, conference rooms, and pantry areas remain fully prepared and well maintained.• Coordinate staffing coverage and daily assignments to keep operations running smoothly during higher-volume periods throughout the week.• Step in to assist with room readiness, hospitality support, and general service needs whenever business demands increase.• Partner with onsite managers and key stakeholders to keep expectations aligned and address operational needs in a timely manner.• Help organize event setup and breakdown activities, making sure spaces are ready before meetings and restored efficiently afterward.• Identify service gaps early, resolve issues before they affect the client experience, and escalate concerns when additional support is needed.• Track tasks and operational details with accuracy, while contributing ideas that improve workflow, reporting, or service consistency.