Housekeeping Crew Lead | Full-Time | Palm Beach County Convention Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Housekeeping Crew Lead is responsible for leading and supporting the daily housekeeping and setup operations at the Palm Beach County Convention Center. This position provides guidance to housekeeping and set-up team members to ensure the facility's interior spaces and exterior perimeter are maintained in a clean, safe, and presentable condition. The Housekeeping Crew Lead will assist with assigning daily tasks, monitoring work quality, coordinating event-related cleaning and setup activities, and ensuring established cleanliness, safety, and operational standards are met. This position works closely with supervisors, management, and other departments to support daily facility operations, event readiness, and preventative maintenance projects. The ideal candidate demonstrates strong leadership, attention to detail, reliability, and a commitment to excellent customer service.

Available Shifts:
1st shift: 7am-3pm
2nd shift: 3pm-11pm

This role pays an hourly rate of $20.00 - $22.00.

Benefits for Full-Time Roles: Health, Dental, and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until December 31, 2026.

• Lead and support housekeeping and set-up team members in completing daily assignments and maintaining established cleanliness standards.

• Assist with assigning work, prioritizing tasks, monitoring productivity, and ensuring work is completed accurately and on schedule.

• Inspect assigned areas to ensure the facility is clean, organized, safe, and event-ready.

• Perform and oversee cleaning of floors, restrooms, drinking fountains, chairs, seating, furniture, walls, windows, fixtures, aisles, doors, and other interior spaces.

• Ensure wastebaskets and refuse containers are emptied, debris is removed, and paper and cardboard are collected and properly disposed of.

• Coordinate and assist with cleaning before, during, and after events, including sweeping floors, aisles, tables, and seating areas.

• Support event set-up and breakdown activities, ensuring spaces are properly prepared and returned to their required condition.

• Monitor restroom supplies and ensure paper products, soap, and other necessary items are replenished as needed.

• Identify and address cleanliness, maintenance, and safety concerns, reporting issues to the appropriate supervisor or department.

• Assist with preventative maintenance and special cleaning projects to maintain the appearance, cleanliness, and safety of the facility.

• Ensure team members follow established safety procedures and properly use cleaning supplies, tools, and equipment.

• Operate and assist with training team members to operate, applicable equipment such as floor scrubbers, forklifts, compactors, and other facility maintenance equipment, as authorized and trained.

• Provide courteous assistance and directions to guests, exhibitors, vendors, and event personnel as needed.

• Communicate staffing needs, work progress, supply shortages, equipment concerns, and operational issues to management.

• Help train new employees on departmental procedures, cleaning standards, equipment use, and workplace safety.

• Maintain a professional and cooperative working relationship with other departments to support successful event operations.

• Perform other related duties as assigned.

• 2-3 years of previous experience with housekeeping, custodial, facility maintenance, or event setup is required.

• Previous leadership, team lead, or supervisory experience is preferred.

• Knowledge of commercial cleaning practices, sanitation standards, and proper use of cleaning supplies and equipment.

• Ability to organize daily assignments, prioritize tasks, and provide clear direction to team members.

• Strong attention to detail and commitment to maintaining high standards of cleanliness, safety, and presentation.

• Ability to communicate effectively and professionally with employees, supervisors, guests, and other departments.

• Ability to work independently, demonstrate initiative, and resolve routine operational issues.

• Ability to operate or learn to operate facility cleaning and maintenance equipment, including floor scrubbers, compactors, and forklifts, as applicable. Required equipment certifications or training must be obtained before operation.

• Ability to stand, walk, bend, stoop, kneel, reach, and perform repetitive physical tasks for extended periods.

• Ability to lift, carry, push, and pull supplies, equipment, and materials as required by the position, with or without reasonable accommodation.

• Ability to work in a fast-paced, event-driven environment and adjust priorities as operational needs change.

• Dependable, punctual, and committed to maintaining a safe and professional work environment.

• Ability to work a flexible schedule, including days, evenings, nights, weekends, and holidays, as required by event operations.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.