Security Officer| Part-Time | Rupp Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Security Officer is assigned to the Security Department and reports to the Assistant Security Manager. This position will have the primary responsibility of maintaining security access and control to all areas of the Central Bank Center Complex, including the Lexington Opera House. This will include working in Security Headquarters and making routine rounds throughout the entire complex, providing customer service to clients/patrons as they arrive at the complex, and assisting with all incidents as they may arise.

This role pays an hourly rate of $17.00 - $18.00.

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.

This position will remain open until February 5, 2027.

Anchoring the west end of Lexington’s revitalized and lively downtown, the true soul of the Central Bank Center and Rupp Arena experience is found inside. The Central Bank Center’s never-ending mission is to provide its own uniquely inviting patron experience. The friendly staff, professional management team, excellent sight lines from all seat locations, plenty of on-site parking, and convenient access come together to provide our guests with the ultimate fan experience. The Central Bank Center continuously measures itself against the world’s best. That’s the difference between a satisfactory experience and a sensational experience. Each year, hundreds of thousands of visitors from around the world and local and state residents flock to the Central Bank Center and Rupp Arena to gather together with friends and family to socialize, to attend high-profile concerts, shows, and community and sporting events, and to enjoy an entertainment experience that is unmatched.

• Serve as the primary communications hub for the security team. Receive, evaluate, and prioritize incoming emergency and non-emergency calls, dispatching appropriate personnel via two-way radio or phone.

• Actively monitor CCTV cameras, fire alarm panels, intrusion detection systems, and Alertus alarms to identify and preemptively address security breaches or safety hazards.

• Maintain a precise, real-time chronological log of all shifts' activity, incidents, system alarms, and personnel deployments using 24/7 incident management software.

• Remotely manage building access by verifying credentials, securing doors, and controlling gates.

• Oversee the secure issuance, tracking, and return of operational keys, radios, and specialized security equipment.

• Implement emergency standard operating procedures (SOPs) during critical incidents (e.g., medical emergencies, severe weather, active threats). Coordinate swiftly with local law enforcement, fire departments, and EMS.

• Investigates/documents all suspicious activities and reports such activity to the appropriate authorities.

• Responsible for filling out incident and/or accident reports as needed.

• Prepares appropriate reports and forms as required by department policy.

• Ensures that housekeeping, safety, alcohol control, and security issues comply with department policies.

• Performs special projects as needed or requested.

• Welcomes and assists patrons, clients, and the general public upon their arrival to the complex.

• Performs other duties as instructed by Management.

• High school diploma or equivalent.

• Prior security experience is preferred, but is not required.

• General knowledge of the security industry, specifically in the crowd management areas of public events.

• Must be able to communicate effectively both verbally and in writing.

• Strong interpersonal and problem-solving skills.

• Must demonstrate the ability to work well under stress and exercise good judgment, diplomacy, courtesy, and tact under all circumstances.

• Must be willing to work flexible hours, nights, weekends, and holidays when required.

• Must be willing to rotate to various positions within a shift as needed.

• Proficiency in Word, Excel, and other similar computer software programs.

• Ability to stand for extended periods and walk long distances.

• Must be comfortable climbing to elevated locations in the building complex on occasion.

• Must be able to lift, pull, or move crowd control barricades.

• Must be comfortable working in and around loud noises.

• Must be comfortable in working with large crowds of people.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.