Crew Accommodations Agent

What We Need

Corpay is currently looking to hire a Crew Accommodations Agent on a permanent basis within our Lodging division. This position falls under our TA Connections line of business and is based in Carmel, IN. In this role you will be responsible for overseeing and coordinating the hotel and ground transportation bookings for our client’s crew members, as well as managing the workflow between agents and clients. You will support a variety of queries in an efficient and timely manner by taking ownership of each task assigned to by the supervisors. You will report directly to the Operations Manager.

How We Work

As a Crew Accommodations Agent, Corpay will set you up for success by providing:

Assigned workspace in the office in Carmel, Indiana

Company-issued equipment

Formal, hands-on training

Role Responsibilities

Booking and oversee all the bookings of hotel accommodations and ground transportation for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.

Handling emergency relocations of crew members, working closely with the Supervisor on shift and ensuring timely resolutions to avoid delays or cancellations.

Acting as the primary liaison between the client's Crew Scheduling, other relevant departments, and our internal teams to meet operational requirements and resolve issues affecting crew members.

Facilitating effective communication with internal departments and management to expedite work and resolve problems.

Ensuring that all necessary tools, systems, and resources are accessible and operational, reporting any issues to shift supervisors promptly.

Using all tools and technology to process, track, and report transactions, ensuring accurate registration of reservation details in the TA Connections system.

Identifying suitable and compliant hotel options in various markets, particularly in locations without contracted hotels or during Sold Out situations, and handle the approval process for non-compliant options.

Managing payments to hotel and transportation vendors in accordance with contractual terms.

Reporting incidents professionally to the TA Connections Supervisor on shift and/or Operations Management.

Maintaining impeccable attendance, punctuality, and adherence to company policies and the Employee Handbook.

Assisting the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, and work on special projects as assigned.

Qualifications & Skills

Must have 2+ years of crew scheduling, hotel, and/or airlines experience

Must be willing to work onsite, in the office

Excellent communication skills both verbal and written

Strong PC skills with a typing speed of at least 30 wpm and strong Internet navigation skills

Demonstrate the ability to learn and navigate multiple PC and web based applications

Proven ability to provide excellent customer service

Ability to work in an environment with client driven volumes and activities

Ability to work in a high volume, high pressure, deadline-oriented environment

Ability to work independently and as a contributing team member

Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar

Strong listening, problem solving, and multi-tasking skills

Benefits & Perks

Medical, Dental & Vision benefits available the 1st month after hire

Automatic enrollment into our 401k plan (subject to eligibility requirements)

Virtual fitness classes offered company-wide.

Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time

Employee discounts with major providers (i.e., wireless, gym, car rental, etc.)

Philanthropic support with both local and national organizations

Fun culture with company-wide contests and prizes

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